A virtual police officer

Soon Dutch citizens are able to file a police report using chatbot Wout. We are proud we made this possible together with our partner Deloitte.

Our partner’s client wish was to discover if a chatbot system would work as a new police reporting channel. This could also be a nice way to keep civilians in the loop and give relevant updates about their request. 

Together with our partner Deloitte we organized several design sprints of multiple weeks to come up with, test, and build solutions to the problem. 

In the end, we managed to build a virtual agent that could handle the incoming requests similar as a normal human agent would. The AI classified the answers of the user request and linked them to the correct intents. Now the client was able to handle much more requests and give users feedback about there request later on.   

For more information: dlvr.it/Qf3DFd