Soon Dutch citizens are able to file a police report using chatbot Wout. We are proud we made this possible together with our partner Deloitte.
Our
partner’s client wish was to discover if a chatbot system would work as a new
police reporting channel. This could also be a nice way to keep civilians in
the loop and give relevant updates about their request.
Together
with our partner Deloitte we organized several design sprints of multiple weeks
to come up with, test, and build solutions to the problem.
In
the end, we managed to build a virtual agent that could handle the incoming
requests similar as a normal human agent would. The AI classified the answers
of the user request and linked them to the correct intents. Now the client was
able to handle much more requests and give users feedback about there request
later on.
For
more information: dlvr.it/Qf3DFd
Innovation
+20%
Customer satisfaction (NPS) as citizens saw the 24/7 accessibility and fast response of the police chatbot as biggest gain.
–50%
Decrease in handling time of each police report. So officers could spend more work on solving the case.